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24/11/08
I am very happy to contribute to your website
Frank, with a 'thank you' for the work that you did last Thursday, 20th
November. Our boiler needed servicing, and you dealt with that without
fuss, talking me through all that I should do to maximise efficiency and
ensure safety. If you had charged me for the time you actually spent
advising me on all the little 'extras' here, the bill would have been higher
than you charged. Unusually, you did not try to persuade me to upgrade the
system, but advised against more spending. I'd happily recommend you to
anyone in need of a friendly, unhurried and professional service. Than You
!.
Mike Button.
Howard Drive. Letchworth.
16/7/08
"I will rate Frank's service and qualification
with five stars and ten smileys. I recently called him to get my boiler
sorted. Not only he was very accommodating because heating was not working,
he also didn't charge me anything extra for bit of carpentry work he had to
do. Very pleasant and helpful. I will recommend everyone to use his
services. I will..."
Ashish
Jassra
14/06/08
Hi Frank
Thank you for your
prompt visit last month regarding the problems that I had with my boiler.
Due to your call to the boiler manufacturer on my behalf, they sent an
engineer out to replace the PCB circuit board free of charge, even though
the boiler was outside the warranty period. The boiler seems to be working
fine now and , thanks to you, I avoided an expensive repair bill.
Kind Regards
J. Elliott
20/5/08
A friendly and reliable service provided. Quick response and did his very
best to fit in around my work commitments.
Took the time to explain exactly what he was doing and why. A very
reasonable bill for the amount of work done.
Overall a very professional service the likes of which can be hard to find
in the plumbing industry.
Regards
Tony
Bloxsome
10/5/07
Thank you for the plumbing
job you did today.
I appreciated the service - the fact that you came promptly, and when you
said you'd come, and did the job promptly, efficiently and at a reasonable
cost (I was pleasantly surprised with the bill in fact).
I wouldn't hesitate to recommend you to anyone requiring a good plumber
Many thanks again
Kind regards
Mike Whitehead
13/3/07
Thank you so much for coming
along so promptly to fix my boiler. The boiler had been neglected for a
number of years and badly needed to be serviced and made safe. You worked
tirelessly to repair the damage that neglect had caused and I have nothing
but praise for the way in which you carried out the work. I would not
hesitate to call you again and recommend you to our friends. Thanks again.
Mr Walsh
Letchworth
28/10/06
I had a problem with my heating system in that no heat was getting down
stairs.
I thought that the problem
was most likely that I needed a power flush to clean out the downstairs
radiators. Frank came and looked at the system and diagnosed problems with
the valve in the airing cupboard. This needed the system to be drained down.
Whilst this was being done I also got Frank to install thermostatically
controlled valves. When finished the heating still did not come down stairs.
Frank came back and said he would replace the main pump (which was only 2
years old) to see if this solved the problem - on the basis that if it did
not I would not pay for the new pump. The new pump was installed and the
problem solved. The heat started to come down to the down stairs radiators.
Mike Mc Manus
Woolston Avenue
Letchworth.
25/03/06
“Having a 10 month old baby
and no central heating meant I needed a plumber quick, and I know from
experience unless it’s the hottest week of August they are all booked out
for ages. Going through the Yellow pages I tried plumber after plumber and
either got no reply or was told they would not be able to come for at least
2 weeks.
Thankfully I then found Frank
Cooke’s number and was amazed when someone actually answered the phone and
said they would be able to come round in a day or two! When Frank arrive I
went through the basic problems I was experiencing in my best “layman” terms
and Frank told we a few things he thought it might be.
He told me straight away that
often when fixing heating problems when you replace one broken part it’s
often not the end of the story and there may be other problems to fix as
well. Frank explained he would not just start ripping parts out and charging
me to replace them in the hope that it fixed my problem, but would carefully
try and diagnose the problem before it cost me loads of money. He started
looking through our central hearting system, carefully explaining how things
work and what the issue might be.
After taking the boiler apart
it was clear it had not been serviced for a few years (not since we moved in
anyway) and that the heat exchanger would need cleaning. He explained this
took a while and would normally cost £45 for a full service, but then
explained how I could clean it and let me get on with it while he fixed the
real problem!
After a few hours, a pump
replacement and a quick boiler ignition fix it was all up and working again
in the same day he came, no waiting around for parts like I’d expected. I
was very impressed with how Frank took time to explain what he was doing to
me as he went along and how brutally honest he was about my system.
The best thing was I now
actually have a plumber I would use again, and even recommend, thanks Frank”
Brian Norman
Old School Walk, Arlesey
Mr Cooke has done work for us
in the past, always to a very high standard. Obviously, that is the reason
why we have him back to do more work.
I wish to thank him and
comment about a job which was completed yesterday. After a kitchen re-fit,
earlier in the week, we were left in a very annoying position by the kitchen
company, as they refused to fit the pipe work for the new sink, as the waste
pipes did not meet, the new sink being deeper than the old. In addition to
this, we had 2 leaks.
I phoned Mr Cooke to ask for
his help and he came to look that same day, to assess the problem. The leak
was an easy fix, but the waste was more complex. Knowing what had to be
done, he went away again and arranged to come back with a fitment, to check
it would be ok. Once that was established, he returned yesterday to complete
the job for us. The finished result is brilliant and we are very happy. We
were up and running and leak free in just 48 hours.
As with any qualified
tradesman, you pay for their skill and Mr Cooke is no exception to this
rule. However, he always explains exactly what needs to be done, his prices
are explained and he never leaves a job until he is sure all is ok. In our
particular case, he has even written a brief report of the work carried out,
to assist us with our battle with the kitchen company concerned.
There is nothing hidden,
check his website if you are unsure and everything is laid out there clearly
for all to read. We are very happy and would not hesitate to call him back.
Mrs H., Letchworth Garden
City.
Thanks for your prompt call to sort out me
and my boiler gas valve after being cut off for a leak.
All seems OK now.
Wont hesitate to call you again for any other work.
Thanks again
Bill Cherry
Letchworth
Many thanks Frank!
You were a real life saver, coming along after no hot water or heating for a
whole weekend before I found your number in the local directory. When others
(plumbers) did not turn up or return my calls, you arrived, sorted the
problems, gave a much needed service and so once again we had hot water and
heating.
Thanks again. All my friends and neighbours have your
number too!
Diane Pitts
Hitchin Road
Letchworth
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