Re- my customer complaint

My Car door and the pics

This is how the door and handle should look I think

P0001921.jpg (30417 bytes)         P0001920.jpg (33759 bytes)

These photos from other side, I would like it to match

P0001861.jpg (68323 bytes)
Looks ok from this distance, question is this the distance you think your engineer viewed the car from? only slight rectification work needed. D'oH

This web page was directed at the insurance company after they had instructed the original loss adjuster to re-look at the car, who reported back saying "its acceptable in today's standards, but minor rectification is needed"

This is what your agents have done to my car, and this work has been passed as completed and returned to me the customer! Moreover, the small scratches to the inside, that have not been addressed and made good, the fitting of the sunblind with only one fixing.

Please note the complaint re the sunblind and the marks on the cill, if they had been the only problem, I would have been dissatisfied with work and moaned to other people, but I would not have complained. Oh and the extra scratch/knock on the front wing which is very light. This was pointed out to the driver when he dropped the car off, when he picked the car up I pointed out to him all the marks that I was aware of so this extra mark was NOT on the wing when he took the car away.

Now we have a report from the last independent engineer who states, it was the garage that wanted to repair the car door rather than replace the door skin, and not his instructions. But when I spoke to the garage works manager he confirmed to me that it was the insurance engineer who insisted the car be repaired, so he could not do what I requested ie: in the event the insurance company insist on a repair, please phone me as I do not want to waste your time or mine. Well the time has been totally wasted. The insurance company have instructed a second independent engineer who is booked to view the car Monday 23rd July 2001 watch this space for sanity to prevail or more of the same.

The car went back to the agents and all the work was done professionally, along with the near side door mirror that I had scratched on the wall. Now wouldn't it be nice if this had been done in the first place.

You may ask what insurance company are you with now, the same one I think?

The insurance Company: Eagle Star ref: MC01048794
The Approved Agent: Janes and Sons

Compensation paid: £200.00

 

 

P0001922.jpg (24967 bytes)

Head on shot should look like 1

carhandle2.JPG (28641 bytes)

The gap and filler, very professional

carhandle2.JPG (28641 bytes)

Different angle

carhandle.JPG (31761 bytes)

This pic you can see filler marks

carcill.JPG (24663 bytes)

View of door cill / mastic/glue

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view of door seal

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